"Hassani said the idea was to support dealers, not replace them. One GM dealer is even planning to install a large screen in the showroom where sales representatives can beam in the EV Live center for help, he said."
That seems like a decent idea.
I really hope the call center people are well trained and very knowledgeable and not the typical call center person who has no idea, they simply read from a script. First hand experience with an EV is hopefully part of their training.
That seems like a decent idea.
I really hope the call center people are well trained and very knowledgeable and not the typical call center person who has no idea, they simply read from a script. First hand experience with an EV is hopefully part of their training.