New 2025 Equinox EV Owner here
Picked up the car on March 1st and as I got home noticed that Google Maps was not working. Upon opening the app, I received an unexpected "Connection Required" popup message.
I contacted OnStar for assistance. The initial response suggested connecting the vehicle to my phone’s Wi-Fi to enable map functionality. I read on the web that the car comes with a 8-year complimentary Google Maps data plan.
So the next day I contacted OnStar again. The rep conducted diagnostics and recommended taking the vehicle to a dealership for further evaluation.
I scheduled an appointment at the Simpson Irvine dealership for the earliest available date which was on a Friday morning. Upon arrival, I discovered that the service advisor was also unfamiliar with the system’s expected operation. After consultation with a salesperson, it was decided to take the vehicle in for service. Regrettably, no progress was made on Friday or Saturday, as the matter reportedly required "assistance from GM."
On Monday, I was informed that the vehicle was ready for pickup, and the proposed resolution from GM was to "sign into my Google account" to restore functionality. Skeptical of this advice, I visited the dealership to test the solution. As anticipated, the connectivity issue persisted, and I was unable to sign in. Consequently, the dealership retained the vehicle for further investigation.
The following day, I was notified that updates were being installed and that additional time was required. On Wednesday, the service advisor informed me via text that the 72-hour response period for GM was approaching and assured me of an update by the evening. Later that evening, I was informed that the updates were still in progress and, if successful, the vehicle would be returned the next morning.
On Thursday morning, I was advised that the updates had failed and that the radio unit required replacement. Unfortunately, the necessary part was on back order with no estimated arrival date. After six days at the dealership with no resolution, I opted to retrieve my vehicle.
While the absence of Google Maps functionality is not a significant inconvenience for me, I am deeply concerned by the apparent lack of expertise displayed by both On Star representatives and the dealership staff. This experience has been particularly frustrating, given the vehicle’s nearly new condition (38 miles) and the protracted period it spent at the dealership without resolution.
Picked up the car on March 1st and as I got home noticed that Google Maps was not working. Upon opening the app, I received an unexpected "Connection Required" popup message.
I contacted OnStar for assistance. The initial response suggested connecting the vehicle to my phone’s Wi-Fi to enable map functionality. I read on the web that the car comes with a 8-year complimentary Google Maps data plan.
So the next day I contacted OnStar again. The rep conducted diagnostics and recommended taking the vehicle to a dealership for further evaluation.
I scheduled an appointment at the Simpson Irvine dealership for the earliest available date which was on a Friday morning. Upon arrival, I discovered that the service advisor was also unfamiliar with the system’s expected operation. After consultation with a salesperson, it was decided to take the vehicle in for service. Regrettably, no progress was made on Friday or Saturday, as the matter reportedly required "assistance from GM."
On Monday, I was informed that the vehicle was ready for pickup, and the proposed resolution from GM was to "sign into my Google account" to restore functionality. Skeptical of this advice, I visited the dealership to test the solution. As anticipated, the connectivity issue persisted, and I was unable to sign in. Consequently, the dealership retained the vehicle for further investigation.
The following day, I was notified that updates were being installed and that additional time was required. On Wednesday, the service advisor informed me via text that the 72-hour response period for GM was approaching and assured me of an update by the evening. Later that evening, I was informed that the updates were still in progress and, if successful, the vehicle would be returned the next morning.
On Thursday morning, I was advised that the updates had failed and that the radio unit required replacement. Unfortunately, the necessary part was on back order with no estimated arrival date. After six days at the dealership with no resolution, I opted to retrieve my vehicle.
While the absence of Google Maps functionality is not a significant inconvenience for me, I am deeply concerned by the apparent lack of expertise displayed by both On Star representatives and the dealership staff. This experience has been particularly frustrating, given the vehicle’s nearly new condition (38 miles) and the protracted period it spent at the dealership without resolution.
